ESQ - ATM/Self-service Monitoring and Management Platform
The best enterprise-class, business-transaction, solutions “single pane of management” solution enabling banks, retailers and managed service providers to proactively monitor and manage critical ATM and payment infrastructures.
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ESQ correlates data from multiple data sources, ATM, switch, network, etc., to ensure proactive response. All types of fault data are captured in the system and used to enhance service intelligence and facilitate predictive maintenance.
Automated Dispatch Management
ESQ provides the ability to send automated alerts and notifications to service providers using a variety of channels, email, voice, SMS, mobile etc. Automated escalation and notification procedures can be defined using escalation trees to ensure adherence to service levels.
Remote Command & Control
ESQ optionally supports remote management of ATMs using agent technologies. Key supported features include XFS monitoring, remote command and control of ATMs, remote reboots, EJ pulling, file transfer, and content distribution.
ESQ is designed to support service-level management in a multi-vendor ATM environment. Service providers have access to the ATM portal and dashboards to monitor the health of their ATM devices. They can initiate corrective actions in case ATMs go out of service. ATM fault history data is available to them to identify failure patterns and initiate proactive maintenance.
ESQ features an optional IMS module to facilitate trouble-ticket management for faults originating from the ATM network. It can also be integrated with third-party help desks for automated field-service dispatching.
Key business benefits delivered include increased operational efficiency, higher availability, lower cost of ownership, and the ability to respond in real-time to business-critical events. Business managers have access to operational intelligence and actionable insights for real-time decision-making.